If you believe you have a faulty device and your system is still under warranty, this guide will cover submitting an RMA request.
To start you can submit a support ticket at:
http://advancedclustering.com/support/ticket.html
Or you can email ACT support directly:
support@advancedclustering.com
Below is an example email containing all the important information needed to get an RMA started immediately:
Name: *****
Company: *****
Serial # of your server: *****
Subject: Disk Issues
While running breakin I got smart errors on drive sdb
ERR 00h 00m 16s hdhealth – SMART errors on sdb
ERR 00h 00m 28s hdhealth – SMART errors on sdb
ERR 00h 00m 40s hdhealth – SMART errors on sdb
The hard drives serial number is: ******
Can I please get a replacement drive?
With the above information we can:
- Look up the warranty information for you serial number to see if it is still active
- See an example of system logged errors showing that the hard drive is going bad
- Create an RMA to get a new drive sent to you